آمال أبوعامر

This study aimed to recognize the actual Administrative Quality at the Palestinian Universities according to the Administrators' perception, and the ways of developing it by answering the main question of the study: What is the actual Administrative Quality at the Palestinian Universities according to the Administrators' perception, and the ways of developing it? To answer the questions of the study the researcher used the analytic descriptive method to make it adequate for the subject of the study. The society of the study combined of all personnel who have positions as (Academic Administrators- Administrators) at the four Palestinian Universities in Gaza Governorates; (Al-Azhar – The Islamic – Al-Aqsa – Al-Quds Open University), 280 persons for the academic year (2007/2008), 227 persons responded with a proportion of (81.1%) of the study society. To achieve the goals of the study, the researcher designed a questionnaire as an instrument for the study. It consists of (71) paragraphs, distributed among (7) fields related to the subject of the study (Administrative leadership, Strategic Planning of Quality, Administrative Quality Culture, Human Resources Administration, Administrative Data System, Observation and Quality Assurance, Beneficial Satisfaction) . The questionnaire was shown to (16) arbitrators, truth and fixation of the questionnaire was assured by applying it on a questionnaire sample consisting of (30) persons, that is before applying it on the study sample. The researcher used (SPSS) program of social studies to analyze the responses of the persons of the sample. Through these responses, the study came of many conclusions, the most important of them are: 1- The conclusion of the study showed that the total average of Administrative Quality abundance degree at the Palestinian Universities in Gaza Governorates in fields of the study instruments of the persons of the sample reached (3.49) with a proportion weight (69.8%) with great abundance degree. a- The conclusion showed that the Administrative data system field obtained the first rate of a mathematical average (3.92) and a proportion weight (78.4%) with great abundance degree. ط b- The conclusion showed that the leadership field obtained the second rate with a mathematical average (3.66), with a proportion weight (73.2%) with great abundance degree. c- The conclusion showed that the strategic planning field of Quality obtained third rate, with a mathematical average (3.65), with a proportion weight (73.0%) with great abundance degree. d- The conclusion showed that the Administrative Quality culture field obtained the fourth rate with a mathematical average (3.45), with a proportion weight (69.0%) with great abundance degree. e- The conclusion showed that the observation and Quality assurance field obtained the fifth rate with a mathematical average (3.38), with a proportion weight (67.6%) with a middle abundance degree. f- The conclusion showed that the beneficial satisfaction field obtained the sixth rate with a mathematical average (3.36), and a proportional weight (67.2%), with a middle abundance degree. g- The conclusion showed that the beneficial satisfaction field obtained the seventh rate with a mathematical average (3.34) with a proportional weight (66.8%) with a middle abundance degree. 2- There are differences with a statistic indication at the level (0.05≥α ) among the estimations of the averages of the persons of the Administrators sample in the Administrative Quality abundance at the Palestinian Universities revert to the change of the University (Al-Azhar – The Islamic – Al-Aqsa – Al-Quds Open University) revert to the interest of the Al- Quds Open University and The Islamic University. 3- There are no differences with a statistic indications at the level (0.05≥α ) among the estimations of the averages of the persons of the Administrators sample in the Administrative Quality at the Palestinian Universities revert to the changes of the study (Vocational Position, Qualifications, Years of service). On the light of these conclusions, the researcher came to several recommendations, the most important of them are: 1- Creating deanery of Quality and developing affairs to activate applying a comprehensive Administrative Quality at the Universities. 2- Deepening and increasing the approach of the Administrative Quality understanding of the Administrative leader and the workers at the Palestinian higher education institutions through their participation. 3- Participating personnel in the strategic planning for Quality and benefiting from their experiences to obtain a distinguished Administrative performance which achieves a compelative distinction for the University in a short time. ظ 4- Preparing an Administrative guide-book in the University, explaining the vocational description to every employee and how to undertake the Administrative work executions. 5- Enlarging participating circle in taking decisions by Quality rings, and giving the authorities and ability to the personnel in the Administrative faculties and departments. 6- Investing the human resources and providing specialized training programs of vocational development for the Administrators and workers at the University. 7- Putting forward an observatory system from outside the University to achieve it, and to make sure of applying the Administrative Quality in all Administrative executions and operations in the University faculties and departments