The actual Administrative Quality in the Palestinian Universities according to the Administrators' perception and ways of developing it
Abstract in English:
This study aimed to recognize the actual Administrative Quality at the
Palestinian Universities according to the Administrators' perception, and the
ways of developing it by answering the main question of the study: What is
the actual Administrative Quality at the Palestinian Universities
according to the Administrators' perception, and the ways of developing
it?
To answer the questions of the study the researcher used the analytic
descriptive method to make it adequate for the subject of the study.
The society of the study combined of all personnel who have positions as
(Academic Administrators- Administrators) at the four Palestinian Universities
in Gaza Governorates; (Al-Azhar – The Islamic – Al-Aqsa – Al-Quds Open
University), 280 persons for the academic year (2007/2008), 227 persons
responded with a proportion of (81.1%) of the study society.
To achieve the goals of the study, the researcher designed a questionnaire as
an instrument for the study. It consists of (71) paragraphs, distributed among
(7) fields related to the subject of the study (Administrative leadership,
Strategic Planning of Quality, Administrative Quality Culture, Human
Resources Administration, Administrative Data System, Observation and
Quality Assurance, Beneficial Satisfaction) . The questionnaire was shown
to (16) arbitrators, truth and fixation of the questionnaire was assured by
applying it on a questionnaire sample consisting of (30) persons, that is before
applying it on the study sample. The researcher used (SPSS) program of
social studies to analyze the responses of the persons of the sample. Through
these responses, the study came of many conclusions, the most important of
them are:
1- The conclusion of the study showed that the total average of Administrative
Quality abundance degree at the Palestinian Universities in Gaza
Governorates in fields of the study instruments of the persons of the
sample reached (3.49) with a proportion weight (69.8%) with great
abundance degree.
a- The conclusion showed that the Administrative data system field
obtained the first rate of a mathematical average (3.92) and a
proportion weight (78.4%) with great abundance degree.
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b- The conclusion showed that the leadership field obtained the second
rate with a mathematical average (3.66), with a proportion weight
(73.2%) with great abundance degree.
c- The conclusion showed that the strategic planning field of Quality
obtained third rate, with a mathematical average (3.65), with a
proportion weight (73.0%) with great abundance degree.
d- The conclusion showed that the Administrative Quality culture field
obtained the fourth rate with a mathematical average (3.45), with a
proportion weight (69.0%) with great abundance degree.
e- The conclusion showed that the observation and Quality assurance
field obtained the fifth rate with a mathematical average (3.38), with
a proportion weight (67.6%) with a middle abundance degree.
f- The conclusion showed that the beneficial satisfaction field obtained
the sixth rate with a mathematical average (3.36), and a proportional
weight (67.2%), with a middle abundance degree.
g- The conclusion showed that the beneficial satisfaction field obtained
the seventh rate with a mathematical average (3.34) with a
proportional weight (66.8%) with a middle abundance degree.
2- There are differences with a statistic indication at the level (0.05≥α )
among the estimations of the averages of the persons of the Administrators
sample in the Administrative Quality abundance at the Palestinian
Universities revert to the change of the University (Al-Azhar – The Islamic
– Al-Aqsa – Al-Quds Open University) revert to the interest of the Al-
Quds Open University and The Islamic University.
3- There are no differences with a statistic indications at the level (0.05≥α )
among the estimations of the averages of the persons of the Administrators
sample in the Administrative Quality at the Palestinian Universities revert to
the changes of the study (Vocational Position, Qualifications, Years of
service).
On the light of these conclusions, the researcher came to several
recommendations, the most important of them are:
1- Creating deanery of Quality and developing affairs to activate applying a
comprehensive Administrative Quality at the Universities.
2- Deepening and increasing the approach of the Administrative Quality
understanding of the Administrative leader and the workers at the
Palestinian higher education institutions through their participation.
3- Participating personnel in the strategic planning for Quality and benefiting
from their experiences to obtain a distinguished Administrative performance
which achieves a compelative distinction for the University in a short time.
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4- Preparing an Administrative guide-book in the University, explaining the
vocational description to every employee and how to undertake the
Administrative work executions.
5- Enlarging participating circle in taking decisions by Quality rings, and giving
the authorities and ability to the personnel in the Administrative faculties
and departments.
6- Investing the human resources and providing specialized training programs
of vocational development for the Administrators and workers at the
University.
7- Putting forward an observatory system from outside the University to
achieve it, and to make sure of applying the Administrative Quality in all
Administrative executions and operations in the University faculties and
departments