العربية

" The total quality management status in the Palestinian universities and ways of developing it from the the heads of the academic departments point of view in Gaza Strip universities " This study aimed at approaching the current status of the total quality management in the Palestinian universities in Gaza Strip and the ways of developing it through answering the following questions :- ·What is the present status of the total quality management in the Palestinian universities from the heads of the academic departments points of view ? · Are there any differences in the evaluation of the head of academic departments to the status of quality management according to the type of faculty they work at? · Are there any differences in the evaluation of the head of academic departments to the status of quality management according to the university they work at? ·What are the ways of developing the total quality management in the Palestinian universities ? To achieve the aims of the study , the researcher followed the descriptive analytical approach . He designed a questionnaire consisted of fifty-one items divided into six dimensions as follow the university management quality , Rules and Regulations quality , focusing on the beneficeres quality , evaluation quality , continuions improvement quality and the social services quality . -The questionnaire was distributed to all the heads of the academic departments (eighty-four heads) in Gaza Strip universities, seventy – five responded to the questionnaire . -To analyize the data of , the researcher used the statistical package for social studies (sp ss) . He came out the following س statistics , percentage , average, S.D and one way Analysis of variance . The study revealed the following results · The status of the total quality management in Gaza Strip's universities ( the Islamic University , AL Azhar University and Al Aqsa University ) hasn’t reached the minimum average of the standards of the quality in the international universities . The total percentage of the three universities reached %67.44 . · There were difference of statistical significance in favour for the Islamic University among the averages of the heads of the academic departments evaluation of the status of the total quality management . · There were no difference of statistical significance amony averages of the evaluation of the respondants amony the three universities. related to the nature of the faculty (scientific, humanistic ). The researcher recommends the following · The three universities managements in general , and Al azhar and Al Aqsa universities in particular , should pay more attention to the application of the factors of the total quality management . · The universities should adapt a comprehensive view for the process of management updating and reforming , depending on the strategic planning based on the advanced management thoughts . · Universities employees should be trained on the total quality management activities . · Focus should be given on the quality of the educational surrounding and contents . · Universities should adapt the comprehensive evaluation periodically and continuously . ع · Increasing the effectiveness of Palestinian University towards serving the Palestinian society.

This study aimed at identifying how to develop the secondary school head teachers' skills in the strategic planning field in Gaza Governates through answering the main following question: How can we develop the secondary Schools head teachers' skills in the strategic planning field in Gaza Governates? It also aimed at answering the following sub-questions: ‐ What is the degree of the secondary school head teachers' practice for strategic planning skills in Gaza Governates? ‐ Does the degree of the secondary school head teachers' estimations for practising strategic planning skills vary according to gender, study qualification , years of experience and the educational district from their perspectives? ‐ What are the ways of developing the secondary school head teachers' skills in the strategic planning field in Gaza Governates In addition , the study tried to verify the following hypothesis: 1. There are no statistically significant differences at the significance level ( 0.05 ≥ α ) in the degree of the secondary schools head teachers' estimations for practising strategic planning skills, from their perspectives due to the ( sex factor, study qualification, years of experience, educational district ). The researcher used the analytical descriptive method to suit this kind of studies in describing the phenomenon related to the study subject and diagnosing its data and showing the relation between its components. The study population consisted of ( 117 ) head teachers ( males and females ). 110 of them have retuned the questionnaires, which were equivalent to 94 % of the sample. ص One questionnaire was designed which consisted of 58 items , distributed into four areas to the subject of the study. The questionnaire was presented to a group of specialized refrees to ensure the validity and reliability. The research tool was applied on , a pilot sample that consisted of 30 head teachers of the study population. The researcher used the SPSS statiscal system for social studies to analyze the participants' responses. Through analyzing the participants' responses , the researcher has found the following results: 1- The proportional weight for the degree of the secondary schools head teachers' practising for school mission formation skill was ( 88.69 % ). 2- The proportional weight for the degree of the secondary schools head teachers' practising for school vision formation was ( 85.62 % ). 3- The proportional weight for the degree of the secondary schools head teachers' practising for school internal environment analysis was ( 83.26 %). 4- The proportional weight for the degree of the secondary schools head teachers' practising for school external environment analysis was ( 79.65 % ). Concerning the study variables the study showed the following: 1. There are statistically significant differences among the average of all respondents, concerning the first and the third fields of the questionnaire, attributable to gender variable in favour of females. 2. There are no statistically significant differences among the average of all respondents, concerning the second and the fourth fields of the questionnaire, attributable to gender variable. 3. There are no statistically significant differences among the average of all respondents, concerning all the questionnaire ذ 4. fields , attributable to study qualification , years of experience and educational district. In the light of the study results , the researcher recommended a set of recommendations : 1. The Ministry of Education (M.O.E) should reappraise the traditional administrative methods and systems and start to use the strategic planning to help the schools acclimate with its internal and external environments . 2. The (M.O.E) should hold many training courses continuously, concerning the strategic planning and the strategic thinking. 3. To form a strategic planning unit for each school, included members of the stuff and overheaded by the head teacher. They should be qualified administratively according to the strategic planning mechanism and the future vision to imbalance between the factual position and the desired one. 4. To form a quality and supervision unit including members of the stuff and overheaded by the head teacher who must be qualified and specialized in measuring the individual performance. 5. The ( M.O.E ) should provide the schools with the required tangible and manpower capabilities, to implement the strategic planning in the school. 6. Head teachers should reinforce the social participation in the school strategic planning process, to achieve the desired objectives and comply the local society needs.

This paper is comprehensive approach to determine training needs for HRM in any Organization.