Abstract in English:
" The total quality management status in the Palestinian
universities and ways of developing it from the the heads of
the academic departments point of view in Gaza Strip
universities "
This study aimed at approaching the current status of the total
quality management in the Palestinian universities in Gaza Strip
and the ways of developing it through answering the following
questions :-
·What is the present status of the total quality management
in the Palestinian universities from the heads of the
academic departments points of view ?
· Are there any differences in the evaluation of the head of
academic departments to the status of quality
management according to the type of faculty they work
at?
· Are there any differences in the evaluation of the head of
academic departments to the status of quality
management according to the university they work at?
·What are the ways of developing the total quality
management in the Palestinian universities ?
To achieve the aims of the study , the researcher followed the
descriptive analytical approach . He designed a questionnaire
consisted of fifty-one items divided into six dimensions as follow
the university management quality , Rules and Regulations quality
, focusing on the beneficeres quality , evaluation quality ,
continuions improvement quality and the social services quality .
-The questionnaire was distributed to all the heads of the
academic departments (eighty-four heads) in Gaza Strip
universities, seventy – five responded to the questionnaire .
-To analyize the data of , the researcher used the statistical
package for social studies (sp ss) . He came out the following
س
statistics , percentage , average, S.D and one way Analysis of
variance .
The study revealed the following results
· The status of the total quality management in Gaza
Strip's universities ( the Islamic University , AL
Azhar University and Al Aqsa University ) hasn’t
reached the minimum average of the standards of
the quality in the international universities . The total
percentage of the three universities reached %67.44
.
· There were difference of statistical significance in
favour for the Islamic University among the
averages of the heads of the academic departments
evaluation of the status of the total quality
management .
· There were no difference of statistical significance
amony averages of the evaluation of the
respondants amony the three universities. related to
the nature of the faculty (scientific, humanistic ).
The researcher recommends the following
· The three universities managements in general ,
and Al azhar and Al Aqsa universities in particular ,
should pay more attention to the application of the
factors of the total quality management .
· The universities should adapt a comprehensive view
for the process of management updating and
reforming , depending on the strategic planning
based on the advanced management thoughts .
· Universities employees should be trained on the
total quality management activities .
· Focus should be given on the quality of the
educational surrounding and contents .
· Universities should adapt the comprehensive
evaluation periodically and continuously .
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· Increasing the effectiveness of Palestinian
University towards serving the Palestinian society.
