Abstract in English:
Abstract—This paper examines MC enabling technologies
and their impact on the success of MC systems in Cosay
Company by using System Dynamics analyzing. It also
demonstrated the effect of technology on the level of
customization and production volume. This paper shows how
technology contributes in the handling of the customers, the
realization of the product or service, and the coordination
between those two sides, which is a vital element to the success
of an MC system.
It has been found from the system dynamics model that the
company's information system plays a major role in linking and
coordinating the different sides of the MC cycle and also has a
valuable input in market research and development.
Index Terms—Mass customization cycle, system dynamic,
case study.