الإدارة العامة

Since the early 1990s when Robert Kaplan, a professor at Harvard University and David Norton, a consultant from the Boston area, developed the Balanced Scorecard, there have been many different Balanced Scorecard applications in all types of industries both in the United States and internationally. Several articles and books have been written on the Balanced Scorecard methodology and there are a variety of software products to assist and expedite implementation of this performance measurement process. Historically, performance improvement systems have focused on measurements and indicators alone. What is unique about the Balanced Scorecard approach, in contrast to other methods, is that it links strategy with performance and goes beyond the traditional financial metrics in determining whether or not an organization has been successful. Balanced scorecard, a performance measurement and strategic management system, is one of the new tools adopted by management in hospitals. However, there has been little systematic evaluation on the use of balanced scorecard in health care. As a first step in filling this gap, this study assesses the extent of balanced scorecard initiatives in the health-care institutions.